Shipping Policy


Incoming orders will be processed on completion of payment, app. within 1-2 business days upon order. Delivery time depends on the delivery method, address and product availability. If the product is in stock, we will try to deliver the product within 2-3 business days after order processing. If the delivery lasts longer than normal, we will contact the customer via the contact information provided. We are not responsible for delays caused by force majeure, indirect damage caused by delays or delivery firm delays.


FINLAND

In Finland, we deliver the orders by post (low value items e.g. postcards, greeting cards) or postal package to your closest Parcel Point.
 The customer receives a box opening code by text message when the package is ready for collection from your local Parcel Point. Check Parcel point opening hours for collection. Free Delivery.

Purchased products can also be arranged as pick up. Please contact us before order and arrange for retrieval: info@reettahiltunen.com or +358407556263 

FREE DELIVERY within Finland by post or Postal Package, *excluding artwork. 

 

EU COUNTRIES

EU countries delivery is by DHL Express shipping. App. 2-3 business days. Shipping cost 15€. 

Low value items (e.g. postcards, greeting cards) are delivered by DHL Global Mail Priority 3-6 working days, cost 5 € (up to 2kg) orders above the weight are delivered by DHL Express shipping.

FREE STANDARD SHIPPING on orders above 150€, *excluding artworks.

 

REST OF THE WORLD

We are currently delivering to: Iceland, Japan, Monaco, Norway, Switzerland, United Kingdom, Åland Islands Other International inquires, please contact

Delivery is by DHL Express shipping. App. 2-3 business days. Shipping cost 22€. 

Low value items (e.g. postcards, greeting cards) are delivered by DHL Global Mail Priority 3-6 working days, cost 8€ (up to 2kg) orders above the weight are delivered by DHL Express shipping.

FREE STANDARD SHIPPING orders above 200€, *excluding artworks.

 

TAXES & DUTIES

The Prices of Products are expressed in Euros, inclusive of taxes and excluding customs duties, for orders outside of the EU that shall be borne by the Customer.

The Prices of Products are expressed in Euros, inclusive of taxes and excluding customs duties, for orders outside of the EU that shall be borne by the Customer. Unfortunately, we cannot estimate how much duties you will pay but your local customs should be able to estimate the price.

All applicable duties shall be borne by the customer. reettahiltunen.com cannot be held responsible for any action and/or costs and/or taxes and/or delays due to customs over which it has no control.

 

ARTWORKS:

The artworks online are only available within Finland. International inquires, please contact

The delivery cost is of artworks not included in the price and it is not displayed when placing an order. The delivery or pickup of purchased artwork(s) is arranged separately. Please contact 
info@reettahiltunen.com or +358407556263 
 

Also read Return Policy