Shipping Policy


Incoming orders will be processed on completion of payment, app. within 1-2 business days upon order. Delivery time depends on the delivery method, address and product availability. If the product is in stock, we will try to deliver the product within 2-3 business days after order processing. If the delivery lasts longer than normal, we will contact the customer via the contact information provided. We are not responsible for delays caused by force majeure, indirect damage caused by delays or delivery firm delays.

FREE SHIPPING IN THE EU ON ORDERS OVER 80€. 
FREE DELIVERY WITHIN FINLAND ON ORDERS OVER 40€ BY POSTAL PACKAGE.

1) In Finland, we deliver the orders as a postal package to your closest Parcel Point.
The customer receives a box opening code by text message when the package is ready for collection from your local Parcel Point. Check Parcel point opening hours for collection. Delivery costs 5 €.

2) In the other EU countries delivery is by DHL Express shipping. App. 2-3 business days. Shipping cost 12 €. 

Low value items (e.g. postcards, greeting cards) are delivered by DHL Global Mail Priority 3-6 working days, cost 5 € (up to 2kg) orders above the weight are delivered by DHL Express shipping.


3) Purchased products can also be picked up from the Studio/Showroom 0€. Please contact us before order and arrange for retrieval: info@reettahiltunen.com or +358407556263 (Studio/Showroom: Pohjoinen Hesperiankatu 9, 00260 Helsinki).

Also read Return Policy