Incoming orders will be processed on completion of payment, app. within 1-2 business days upon order. Delivery time depends on the delivery method, address and product availability. If the product is in stock, we will try to deliver the product within 2-3 business days after order processing. If the delivery lasts longer than normal, we will contact the customer via the contact information provided. We are not responsible for delays caused by force majeure, indirect damage caused by delays or delivery firm delays.

FINLAND

Finland standard delivery 5€

FREE delivery within Finland orders above 30€ 

In Finland, we deliver the orders by post (low value items e.g. postcards, greeting cards) or postal package to your closest Parcel Point.
 The customer receives a box opening code by text message when the package is ready for collection from your local Parcel Point. Check Parcel point opening hours for collection.

Purchased products can also be arranged as pick up. Please contact us before order and arrange for retrieval: info@reettahiltunen.com or +358407556263 

EU COUNTRIES

EU standard delivery cost 17€

Free standard shipping on orders above 150€

EU countries delivery is by DHL Express shipping. App. 2-3 business days. Low value items (e.g. postcards, greeting cards) are delivered by DHL Global Mail Priority 3-6 working days, cost 6€

REST OF THE WORLD

We are currently delivering to: Iceland, Monaco, Norway, Switzerland, United Kingdom, Åland Islands Other International inquires, please contact

Delivery is by DHL Express shipping. App. 3-6 business days. Shipping cost 25€. 

Free standard shipping orders above 200€

Low value items (e.g. postcards, greeting cards) are delivered by DHL Global Mail Priority 3-6 working days, cost 8€ (up to 2kg) orders above the weight are delivered by DHL Express shipping.

TAXES & DUTIES

The Prices of Products are expressed in Euros, inclusive of taxes and excluding customs duties, for orders outside of the EU that shall be borne by the Customer.

The Prices of Products are expressed in Euros, inclusive of taxes and excluding customs duties, for orders outside of the EU that shall be borne by the Customer. Unfortunately, we cannot estimate how much duties you will pay but your local customs should be able to estimate the price.

All applicable duties shall be borne by the customer. reettahiltunen.com cannot be held responsible for any action and/or costs and/or taxes and/or delays due to customs over which it has no control.

Also read Return Policy

THE RIGHT OF CANCELLATION AND RETURN CONDITIONS

Before returning your items, please ensure you are aware of our terms and conditions on returned goods.

The customer has the right to cancel the order if it has not yet been shipped. The cancellation must be made by email: info@reettahiltunen.com. We require a receipt or proof of purchase. We will refund the total amount and credit will automatically be applied to your original method of payment, within fourteen (14) business days.

The customer has the right to return within 14 days of delivery. Partial returns are also possible. Before returning, please contact us by email at info@reettahiltunen.com. To complete your return, we require a receipt or proof of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You may return your item by your chosen shipping method. Please note that return delivery costs are the responsibility of the customer and any damages or loss caused during the delivery. Any cost incurred to us for your return shipping will be deducted from your refund. If the product is used, we reserve the right to charge for the impairment. If you are shipping an item over 70€, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within fourteen (14) business days.

The product must be returned immediately after cancellation notice. Any item that is returned more than 14 days after delivery will not be eligible for any refund.

To return your product, you should mail your product to:
Studio/Showroom
Reetta Hiltunen
Kauppiaankatu 13
00160 Helsinki, Finland

UNCLAIMED PACKAGE

Failure to claim a parcel is not the same as a cancellation. For an unclaimed package without a separate cancellation notice, we will charge the shipping costs.

TROUBLESHOOTING

If the ordered product has been lost or damaged during transport you must notify us within 14 days in writing: info@reettahiltunen.com. If the package is damaged during transport, the product must be remedied immediately to the company responsible for transportation.

EXCHANGE POLICY

Unfortunately, we don't offer online exchanges. You have the option of placing a new order and returning the purchased item. Note, that you will be responsible for paying for your own shipping costs for returning your item.

OTHER

shop.reettahiltunen.com handles all customer information in complete confidentiality. Learn more on Privacy We reserve the right to modify these terms and conditions by unilateral decision without prior notice. Orders are subject to the terms and conditions valid at the time of ordering.