RETURN & REFUND POLICY

THE RIGHT OF CANCELLATION AND RETURN CONDITIONS

Before returning your items, please ensure you are aware of our terms and conditions on returned goods.

You have the right to withdraw from your online purchase within 14 days of receiving your order, without giving a reason.

To exercise your right of withdrawal, please notify us within the 14-day withdrawal period using the withdrawal function available in our online store or by contacting us at info@reettahiltunen.com.

You may also withdraw from your purchase before your order has been shipped.

RETURNS

After notifying us of your withdrawal, please return the item without undue delay and no later than 14 days from the date of your withdrawal notice.

Items must be returned in their original condition. You may examine the product as you would in a physical shop, but if the product has been handled beyond what is necessary to establish its nature, characteristics and functionality, we reserve the right to deduct any resulting reduction in value from the refund.

Please return items to:

Reetta Hiltunen Atelier & Shop
Kapteeninkatu 3
00140 Helsinki
Finland

The customer is responsible for the direct cost of returning the goods. We recommend using a trackable shipping service, particularly for higher-value items, as the customer is responsible for the return shipment until it reaches us.

REFUNDS

Once we have received your returned item, or you have provided proof that it has been sent back, we will process your refund.

Refunds will be made using the same payment method used for the original purchase, unless otherwise agreed.

We will refund payments received from you, including the cost of our least expensive standard delivery option. If you selected a more expensive delivery method, such as express delivery, the additional delivery cost will not be refunded.

Refunds will be made without undue delay and no later than 14 days after we receive your notice of withdrawal. We may withhold the refund until we have received the returned goods or you have provided proof that the goods have been sent back.

KLARNA PAYMENTS

If you paid via Klarna, your refund will be processed through Klarna once the return has been approved. The time required for the refund to appear in your account may depend on Klarna's processing times.

For questions regarding your Klarna account or balance, please contact Klarna directly.

MOBILEPAY

If you paid via MobilePay, your refund will be processed using the original payment method once the return has been approved. Processing times may vary.

For questions concerning your MobilePay account, please contact MobilePay support directly.

UNCLAIMED PACKAGES

Failure to collect a parcel does not constitute a notice of withdrawal. If a package is returned to us because it was not collected and no separate withdrawal notice was provided, any costs incurred from the return shipment may be charged to the customer.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective or incorrect, please contact us as soon as possible at info@reettahiltunen.com and include your order details and information about the issue.

Claims concerning defective or incorrect products are handled separately from the statutory right of withdrawal.

EXCHANGES

We do not currently offer exchanges for online purchases. If you would like a different product, colour or size, please place a new order and return the original item in accordance with the return instructions above.

OTHER

Customer information is handled confidentially in accordance with our Privacy Policy.

We reserve the right to update these terms and conditions. Orders are subject to the terms and conditions in force at the time the order is placed.