DELIVERY & SHIPPING
Orders are processed once payment has been completed, usually within 1–2 business days. Delivery times depend on the shipping method, destination and product availability. If your order is expected to take longer than usual, we will contact you using the contact details provided with your order.
Delivery times are estimates and may vary due to circumstances beyond our reasonable control. In the event of a delay, we will assist you in accordance with applicable consumer protection legislation. Your statutory consumer rights remain unaffected.
ARTWORKS
Online purchases of artworks are available for delivery within Finland only. Artwork delivery is not included in the price; the delivery method and cost are agreed separately after purchase. The standard shipping rates and free-shipping thresholds listed below do not apply to artworks.
If you are outside Finland and interested in an artwork, please contact info@reettahiltunen.com before purchasing to discuss availability and possible delivery arrangements.
FINLAND
Posti — Letter / Small Parcel
Delivery to your nearest pickup point
Shipping: €5.90 — FREE on orders over €100
DHL Domestic — Door-to-Door Courier
Delivery: 1–2 business days
Shipping: €12 — FREE on orders over €100
Atelier Pick-up — FREE
Pick-up from Reetta Hiltunen Atelier & Shop in Helsinki is available by arrangement.
Please contact us before ordering: info@reettahiltunen.com | +358 40 755 6263
EU COUNTRIES
Carrier: DHL Express
Western EU — Austria, Belgium, France, Germany, Ireland, Luxembourg, Netherlands
Delivery: 1–2 business days
Shipping: €16 — FREE on orders over €150
Nordics & Baltics — Denmark, Estonia, Latvia, Lithuania, Sweden
Delivery: 1–2 business days
Shipping: €18 — FREE on orders over €150
Southern EU — Cyprus, Greece, Italy, Portugal, Spain, Malta
Delivery: 2–3 business days
Shipping: €22 — FREE on orders over €160
Eastern EU — Bulgaria, Croatia, Czechia, Hungary, Poland, Romania, Slovakia, Slovenia
Delivery: 2–3 business days
Shipping: €24 — FREE on orders over €170
REST OF THE WORLD
Carrier: DHL Express
Åland Islands
Delivery: 1–2 business days
Shipping: €25 — FREE on orders over €250
Iceland, Monaco, Norway, Switzerland & United Kingdom
Delivery: 2–4 business days
Shipping: €25 — FREE on orders over €250
USA
Delivery: 3–6 business days
Shipping: €30 — FREE on orders over €250
Canada
Delivery: 3–6 business days
Shipping: €35 — FREE on orders over €250
Japan
Delivery: 3–6 business days
Shipping: ¥5,550 — FREE on orders over €250
For shipping inquiries to other international destinations, please contact info@reettahiltunen.com.
TAXES & DUTIES
Prices include applicable Finnish VAT where required. Customs duties, import taxes and other charges that may apply to orders delivered outside the EU are not included in the product price or shipping cost and are the responsibility of the customer.
The amount of any applicable duties or taxes is determined by the destination country's customs authorities. We recommend contacting your local customs authority for further information before placing an order.
We are not responsible for customs charges or delays caused by customs clearance.
INTERNATIONAL SHIPPING & CUSTOMS — USA
Orders shipped to the United States may be subject to import duties, taxes or customs fees upon arrival. These charges are determined by the relevant US authorities and are the responsibility of the customer. They are not included in the product price or shipping cost at checkout.
The amount payable may vary depending on the contents, value and classification of the shipment. Where applicable, customs charges must be paid by the recipient before the shipment can be released.
By placing an order for delivery to the United States, you acknowledge that you are responsible for any applicable import duties, taxes or customs fees.
Please also read our Return & Refund Policy.
